Frequently Asked Questions
Everything you need to know about shopping with Johnson Fitness Australia.
What are your delivery options and shipping costs within Australia?
We offer nationwide shipping across Australia. Shipping costs are calculated at checkout based on the weight of the equipment and your delivery postcode. We also offer professional installation services for larger items like treadmills and home gyms in select metropolitan areas.
Do you provide a warranty on your fitness equipment?
Yes, all products purchased from Johnson Fitness Australia come with a comprehensive manufacturer's warranty. This typically covers the frame, motor, and parts, though specific durations vary by brand and model. Please check the product description for individual warranty details.
Can I return a product if I change my mind?
We want you to be satisfied with your purchase. We offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply to large fitness machinery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options such as Afterpay and Zip Money to help you invest in your health now and pay over time.
Do you offer equipment servicing and repairs?
Absolutely. We have a dedicated national service team to assist with maintenance and repairs. Regular servicing is recommended for motorized equipment to ensure longevity and safety. You can book a service request directly through our website.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's tracking portal. For large equipment deliveries involving our specialized installation team, our dispatch coordinator will contact you directly to schedule a time.